Refunds & credits

Effective from launch · Last updated 11 October 2026

If a generation fails

Credits reserved for a request are returned automatically when AISIM marks it as failed. Do not pay again to recover missing credits. Check your account balance and contact support with the project name if something looks wrong.

Unused purchases

Contact support within 14 days of purchase to request a refund for unused credits. Include your payment reference and account email. We review requests before issuing a refund to the original payment method. Refunds for partially used packs are reviewed based on the unused portion. Consumed generation credits are generally not refundable for a change of preference, but service errors and mandatory consumer rights will be considered.

Payment issues

If your bank confirms a debit but credits have not appeared, open your AISIM account and use the check-payment button beside the purchase. This safely checks the existing payment without charging you again. Contact support if it remains unresolved.

Approved monetary refunds are processed through Razorpay. The time they take to appear depends on your bank or payment method. Refunded purchases remove the corresponding credits. Refunds or chargebacks after credits have been used may leave a negative balance or pause further generation until resolved.

There is no recurring subscription to cancel. Choosing a plan buys one credit pack only. This policy does not limit mandatory rights under applicable law.

Business & support

AISIM

Business contact details will appear here before checkout opens. The owner must complete the launch settings before purchases can be accepted.